Effective Date: 07th Feb 2024
Thank you for shopping with InkSpire Imprints LLP. We are committed to ensuring that our customers are satisfied with their purchases. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 10 days of delivery
- The item must be unused, in its original condition, and in original packaging
- A valid proof of purchase (order confirmation, invoice, etc.) is required
We reserve the right to refuse returns that do not meet these criteria.
2. Non-Returnable Items
The following items are non-returnable:
- Digital products (eBooks, audiobooks, etc.)
- Personalized or custom-printed books
- Items marked as “Final Sale”
- Gift cards
3. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with:
- Your order number
- A description of the issue
- Photographs of the damaged item and packaging
We will either offer a replacement or a full refund, depending on the situation.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- We recommend using a trackable shipping method to ensure safe delivery.
- We are not responsible for items lost during return shipping.
Return address will be provided upon contacting us at [email protected].
5. Refund Process
Once we receive and inspect the returned item:
- You will receive an email confirming receipt of the return.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued to your original payment method.
Please note: Depending on your bank or payment provider, it may take additional time for the credit to appear on your statement.
6. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
7. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to:
📧 Email: [email protected]
🌐 Website: https://inkspireimprints.com